We want to give you the best possible service and pride ourselves in being consistently recognised for succeeding in that aim. However, if at any point you become unhappy or concerned about the service Clarke Kiernan has provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If that does not resolve the problem, or is inappropriate you could try raising the issue with the person’s supervisor who would normally be their department head. Details of the supervisor on each case are provided with our initial retainer documents.
Sometimes issues cannot be resolved in this way and if you would like to make a formal complaint, then you can read our full complaints procedure on request.
Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.